Customer Relation Management

Lead Manager

One simple tool that help you track & close your deals faster

Accelerate your business and gain total control of your sales with our interactive tools that helps you close your deals faster. Grow your business in quick time with FIT CRM a software crafted to be simple & effective. All your contacts in one place, which means you will be able to gain total control of prospects across various data groups and followup prospects through dedicated team members who have the eligibility to access critical data information. Each of executive will be notified of their daily followup calls with complete insight of the prosepects against dynamic user parameters. FIT is not limiting its offering as a followup tool but also helps you see the performance of your team members and managers with time utilization against various activities of marketing. Easy import of export of contact information will help you automate your social media campaigning instantly.

KEY FEATURES

  • Your business on your finger tips
  • Instantly track potential opportunities
  • Categorize your prospects for easy evaluation
  • Followup details with action grouping
  • Quick closures of deals wisth hands on information
  • Business on your mobile anywhere anytime
  • Team based lead followp with Data Groups
  • Sales team travel & activity monitor
  • Instant Upload & Download of data for Campaigns
  • Live Chat & Messaging
  • Automated E-mails & SMS

Support Desk

A true customer support is not limited to managing customer tickets

An easy customer service software that is highly scaleable with dynamic task flow management within all working departments.

Link your customer complaints directly to work departments of your company. Assign dynamic taks for early closure of your customer tickets and FIT makes internal task management intuitive & friendly. A dashboard that drives action within team to ensure successful closure of all customer tickets on time. A 360 degree view of your customer complaints and status enabled with a dynamic Work Flow and historical information about the action and time spent to resolve the problems reported by your customer. FIT does not only help you in solving you customer tickets but also provide internal task control and work assignments to work teams and track the performance.

KEY FEATURES

  • Exclusive Panels for Customers & Agency
  • Integrated Service Tickets
  • Dynamic Task Flow across team against support tickets
  • Internal task assignment for Teams
  • Work Accountabily for all members
  • Deviation Reports on accoutabile Work Hours
  • Dashboard analysis for detailed pening tasks & closures
  • Hierarchy based alert reporting on work deviations
  • Customer Service with integrated Billing
  • Live Chat & Messaging
  • Automated E-mails & SMS
Bulk Contact Management

This powerful system brings to manage the thousands of contacts in your sales funnel. A just a click to imports all contacts from excel. As simple to maintain sales funnel through the sales pipeline stages in a streamlined manner. Our One Box solution would be your personal contact manager for your entire organization to maintain deep insight into your customer and prospects that help you better interact with your contacts and keep them engaged with your brand for the long time.

Prospecting & Followup

FIT ONE BOX CRM is a user friendly tool to track and manage the leads between different sales stages. No more tedious system now focus on the hot and high–value deals and our tool monitors your pipeline with visual triggers so your sales team can take the action. FIT ONE BOX intuitive dashboard makes it easy to spot the deals that to be followed up and one click to update the status ,add note and do every on the lead.

Sales Monitoring
To understand the key performance indicator of the available resources FIT ONE BOX performance monitoring system offers a range of benefits to understand what aspect the team is performing well where need improvement. Through our intuitive dashboard KPI can analysied of all aspects of holistic view of individual and team performance that use to plan and optimize the resources and process.
Customer Support Tickets
FIT ONE BOX customer support tickets system helps to centralize and manage the customer’s incoming issues, organize them and allocate each issue based on the priority. FIT ONE BOX can play a huge role in providing professional customer service with ease. Our Automatic scheduling system allows scheduling the ticket trigger for specific time period and days of the week. This feature allows you to set the parameters within the system to direct the ticket to right agent.
Internal Task Flow Management
Task flow management enables you to define multiple tasks and ensure your teams are well aware of the task’s .FIT ONE BOX intuitive tool tells your teams which TEAM holds the task and it progress. No more delayed task system our system will ensure your team become more productive and efficient. Start achieve better control over your task flow.
Work Accountability & Control

The Interactive work accountability & control with real time management system gives great visibility to see which task where worked upon for how long by how many resources. The management can quickly review the works using our intuitive dashboard shows the entire days, weeks, month and year progress in a quick view. This Accountability management system leads to increase better utilization of resources and smart resource allocation.

Customer Interactive Tools
Customer Interactive tools allows you to deliver great customer service. Our priority based queuing technique enable to address the issues and speed up the customer response .The core functionality of system including means of tracking communication including convert all incoming support ticket from multiple channels and act as a single point between the service provider and consumer.
Analytical Dashboard

Real time interactive Analytical dashboard drive a data driven insights with every level of your organization can monitor productivity,analyze trends and identify the task enable to focus. FIT ONE BOX provides pre built fully integerated dashboard including sales,marketing,support. Users can easily analyze data by defined parameters and metrics then interacting with dashboard visualization via filter drill and pivot capabilities.